i said, well that makes two of us. i've got to tell you the first time where we've felt like we've ever needed help. first time. and just feel like, you know, fema's supposed to be it. everybody, like my insurance company says call fema. yeah, everbody asks me that. did you call fema. i'm like, yeah. what happened? nothing. that sucks. it... it just sucks. >> reporter: fema officials contend they are responding as best they can. but because of the sheer magnitude of the work, fema official robert jensen admits some residents will be disappointed. >> this is hard. this is one of the biggest natural disasters to hit america. certainly understandable that people are going to be frustrated and be upset on some of the challenges they're facing. we feel that. we understand that. >> reporter: fema is working with the city's office of emergency management, and they've been on the job since october 26, four days before the hurricane hit. city, state and federal officials are now coordinating recovery and relief operations. ther